A consumer complaint against the restaurant in India is a case of legal accountability. It is very important for the owner to make a strong case against the alleged wrongdoer in order to clear off all the doubts. Of course, it is to end all the troubles that can disturb his business and to the consumer. There are a lot of people who are not aware about the right process they must follow when a complaint has been registered against a restaurant by the customer but you must know that there are certain legal documents which have to be given to your customer and he would have to pay attention to them. You should be aware of these documents and the right way of filing them so that the consumer complaint against the restaurant in India would help you a lot and also get rid of all the trouble.
Consumer Complaint Against Restaurant in India
It is always better to follow the method of complaint that is in the Food and Drug Administration (FDA) description. They have given a list of the formalities that have to be followed in order to file a complaint. In this list, there are three points which are mentioned about the process of filing a consumer complaint against the restaurant in India against any one who is serving your food. In fact, every part of this procedure has to be followed as they have been explained by FDA officials so that there is no confusion about anything.
COMPLAINT FORUMS & REVIEWS IN INDIA
The first thing that has to be noticed is that you have to collect all the formal complaints and then organize them in a proper manner so that they will get converted into official and legal complaints. You will have to hire an experienced and qualified attorney or an attorney. They must have experience in handling such cases in a proper manner. Then your complaints will not get lost in the sea of many other complaints filed by different customers.
The next thing that you have to do is to send the legal letters to the concerned authorities and request that the complaints are taken seriously. If the complaint is not taken seriously, you have to take the steps to file another complaint and then another and so on. So, if you are serving your food in a restaurant, it is very important for you to ensure that all your customers are satisfied with your services.
You can submit the complaints which you meet in your office or road or in any organization or in the Government sector.
Earlier existing laws could not give proper consumers relief. So Consumer Protection Act got implemented in 1986. This act aims to provide inexpensive and quick justice to the consumers. To achieve the objects of Consumer Protection Act consumer forum were set up. Consumer forums exist at District level as District Forum. At State level as State Commission. At national level as National Commission.
Basic Consumer Rights
Consumer forums are not court. It is a quasi judicial agency or tribunal created under law- CPA Act. Consumer complaint and reviews can is acceptable at any consumer forum. It can be district forum or state or national consumer commission. Consumer forums are set up to protect consumer rights. In case a consumer gets exploited by any seller, he can file a case against the seller on his own. No lawyer is necessary to file a case or represent him at court. But consumer but pay court fee depending on claim and type of court he approaches.
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The following are the rights every consumer needs to be aware of. Consumer rights provisions comes under the statute of Consumer Protection Act.
- Right to get protected from unfair trade practices
- Right to information on products or services
- Desired quality of product or services of Right of assurance
- Right to hearing in case of breach of consumerism
- Suffering harm or damages Right to Redressal
- Right to consumer education
